Privacy policy
VOFiTNY Privacy Policy
Last updated: August 26, 2026
VOFiTNY.com is operated by VOFIT Limited, a Hong Kong company (company number 79395252). VOFIT Limited is the controller of personal information described in this policy. This policy explains how we collect, use, disclose, and protect information when you visit VOFiTNY.com, place an order, create an account, subscribe to communications, or contact us.
Information We Collect
Depending on how you use the site, we may collect:
- contact and account information, such as your name, email address, delivery and billing addresses, telephone number provided for order delivery, and account credentials;
- order, payment-status, return, refund, warranty, and customer-support information;
- content you submit, such as messages, photographs, videos, feedback, or product reviews;
- device and usage information, such as IP address, browser, device type, pages viewed, referring page, approximate location, and interactions with the site; and
- information received from Shopify, payment processors, fulfillment and delivery providers, analytics providers, advertising partners, and fraud-prevention services.
Payment transactions are processed by Shopify and available third-party payment providers. We do not directly store complete payment-card numbers.
How We Use Information
We use personal information to operate the store; process payment; accept, fulfill, deliver, and track orders; provide customer service; manage returns, refunds, exchanges, and warranties; maintain accounts; prevent fraud and security incidents; comply with law; improve the site and products; measure performance; and, where permitted, send marketing or provide relevant advertising.
You may unsubscribe from promotional email through the link in the message. Transactional messages about an order or support request may still be sent.
Cookies and Similar Technologies
We and our service providers use cookies, pixels, and similar technologies for essential store functions, cart and account features, security, analytics, performance measurement, and advertising. Where available, you may use the site’s privacy controls to manage non-essential technologies. Browser settings may also block or delete cookies, but doing so can affect store functions.
How We Disclose Information
We disclose information only as reasonably necessary to operate the business, complete transactions, or meet legal obligations. Recipients may include Shopify; payment processors; fraud-prevention providers; customer-support and IT providers; analytics and advertising providers; professional advisers; government authorities where legally required; and shipping, delivery, and fulfillment providers.
For eligible orders, fulfillment providers may include Amazon Multi-Channel Fulfillment. Such providers receive the order and delivery information needed to fulfill the purchase and act as service providers; purchases on VOFiTNY.com remain sales by VOFIT Limited.
We may also disclose information in connection with a merger, financing, reorganization, sale of assets, or similar business transaction. We do not sell personal information for money. Some advertising or analytics activities may be treated as “selling,” “sharing,” or targeted advertising under certain privacy laws; where required, applicable opt-out rights are provided.
Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, accounting, legal compliance, dispute resolution, fraud prevention, and enforcement of agreements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage method is completely secure.
International Processing
VOFIT Limited, Shopify, and other service providers may process information in countries other than your own. Where required, appropriate legal safeguards are used for international transfers.
Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or an opt-out from certain targeted advertising, selling, or sharing. Legal exceptions may apply. We may verify your identity before completing a request. You will not be unlawfully discriminated against for exercising an applicable privacy right.
To submit a privacy request, email service@vofitny.com.
Children
The site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Purchases and account activity must be completed by an adult legally able to enter into the transaction. Contact us if you believe a child submitted information without appropriate authorization.
Third-Party Services
Third-party websites and services have their own privacy practices. Our store is hosted by Shopify; information about Shopify’s practices is available at https://www.shopify.com/legal/privacy.
Changes to This Policy
We may update this policy to reflect changes in our practices, services, technology, or legal requirements. The “Last updated” date will be revised when changes are published.
Contact
Controller and website operator: VOFIT Limited
Company number: 79395252
Email: service@vofitny.com
Registered address: Room 903G, 9/F, High Fashion Centre, 1-11 Kwai Hei Street, Kwai Chung, Hong Kong
Last updated: July 15, 2026
This Privacy Policy describes how VOFiTNY (“VOFiTNY,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through https://vofitny.com (the “Site”).
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or provide us with your personal information.
Personal Information We Collect
The personal information we collect depends on how you interact with our Site and services. We may collect the following categories of information:
Information You Provide Directly
When you place an order, create an account, contact us, subscribe to marketing communications, request customer support, or otherwise interact with us, you may provide information including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order and transaction information
- Account information, including username and password
- Customer service communications
- Product reviews, feedback, and other information you choose to provide
Payment Information
Payments are securely processed by Shopify and our authorized third-party payment providers, including PayPal and other available payment services.
We do not directly collect or store your complete credit card or debit card number. Payment providers may collect information necessary to complete your transaction in accordance with their own privacy policies and security practices.
Information Collected Automatically
When you visit or use our Site, we and our service providers may automatically collect certain information through cookies, pixels, log files, and similar technologies, including:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Pages viewed
- Products viewed or added to your cart
- Referring website
- Date and time of access
- General location information
- Information about how you interact with the Site
Information Obtained from Third Parties
We may receive personal information from third parties that provide services on our behalf, including:
- Shopify
- Payment processors, including PayPal
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing partners
- Fraud prevention and security providers
- Customer service providers
Information received from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use personal information for the following purposes:
Providing Products and Services
We use your information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and delivery updates
- Manage returns, refunds, exchanges, and warranties
- Maintain customer accounts
- Provide customer support
- Respond to questions and requests
Security and Fraud Prevention
We may use personal information to:
- Verify transactions
- Detect, investigate, and prevent fraud
- Protect customers, our business, and the Site
- Identify unauthorized or potentially harmful activity
- Enforce our terms and policies
If you create an account, you are responsible for keeping your login information secure. Please contact us if you believe your account has been accessed without authorization.
Marketing and Advertising
Where permitted by law, we may use personal information to:
- Send promotional emails and special offers
- Show advertisements that may be relevant to your interests
- Measure the performance of advertising campaigns
- Understand customer preferences
- Improve our marketing activities
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email. You may still receive non-promotional communications related to your orders, account, or customer service requests.
Improving Our Site and Services
We may use information to:
- Analyze how visitors use the Site
- Improve website performance and functionality
- Develop or improve products and services
- Conduct research and analytics
- Troubleshoot technical issues
- Improve the customer shopping experience
Legal and Compliance Purposes
We may use or disclose personal information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Protect our legal rights
- Resolve disputes
- Enforce our agreements and policies
- Establish, exercise, or defend legal claims
Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Site, remember your preferences, understand website activity, provide relevant advertising, and protect against fraud.
Cookies may be used to:
- Keep products in your shopping cart
- Remember account and checkout preferences
- Enable essential website functions
- Analyze traffic and website performance
- Measure advertising effectiveness
- Personalize content and advertisements
Some cookies are necessary for the Site to function properly. Other cookies may be managed through your browser settings or the privacy controls displayed on our Site, where available.
Blocking or deleting cookies may affect certain features of the Site, including shopping cart, account, and checkout functions.
We may permit third-party service providers, including Shopify, analytics providers, and advertising partners, to use cookies and similar technologies. These third parties process information according to their own privacy policies.
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services, including:
- Shopify, which hosts and supports our online store
- Payment processors, including PayPal
- Shipping, logistics, and fulfillment providers
- Customer service providers
- Information technology and cloud service providers
- Analytics and website performance providers
- Marketing and advertising partners
- Fraud prevention and security providers
- Professional advisers, including accountants, insurers, and legal advisers
- Government authorities or other parties when required by law
We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or transfer of ownership.
We do not sell personal information for money. However, certain advertising or analytics activities may be considered “selling,” “sharing,” or “targeted advertising” under some U.S. state privacy laws. Where required, you may have the right to opt out of these activities.
Third-Party Websites and Services
The Site may contain links to websites, applications, or services operated by third parties. If you follow a third-party link, that third party’s privacy policy and terms will apply.
We are not responsible for the privacy, security, accuracy, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Security and Retention of Your Information
Our website is protected by Secure Sockets Layer (SSL) technology. SSL encryption helps protect your personal information during transmission between your browser and our website, including information submitted during checkout.
Payment information is securely processed by Shopify and our authorized third-party payment providers. We do not directly store your complete credit card or debit card information.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information in our possession or under our control against unauthorized access, loss, misuse, alteration, or disclosure.
We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business and accounting records, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our legitimate business interests.
The applicable retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
However, no security system or method of transmitting information over the Internet is completely secure. Although we take reasonable measures to protect personal information, we cannot guarantee absolute security.
Children’s Privacy
Our Site and services are not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.
Our products may be purchased by adults for use by children, but purchases and account activity must be completed by a parent, legal guardian, or other authorized adult.
If you believe that a child has provided personal information to us without appropriate parental consent, please contact us so that we can review and delete the information where required.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of certain personal information
- Opt out of certain targeted advertising, selling, or sharing of personal information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Appeal a decision regarding a privacy request
- Receive equal service and pricing without unlawful discrimination for exercising your privacy rights
These rights may be subject to legal exceptions and limitations.
To submit a privacy request, contact us at service@vofitny.com. We may need to verify your identity before processing your request. You may also use an authorized agent where permitted by applicable law.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, correct, or delete certain personal information and the right to opt out of certain selling or sharing of personal information.
We do not sell personal information for monetary compensation. Certain use of advertising or analytics technologies may be treated as sharing personal information for cross-context behavioral advertising under California law.
California residents may submit a request by contacting service@vofitny.com. Where available, you may also manage cookie or advertising preferences through the privacy controls displayed on our Site.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
International Data Transfers
VOFiTNY, Shopify, our service providers, and our business partners may process or store personal information in countries other than the country in which you live.
Privacy and data protection laws may differ between countries. Where required, we and our service providers use appropriate safeguards to protect personal information transferred internationally.
Shopify
Our online store is hosted by Shopify. Shopify may collect and process personal information relating to your use of the Site and your transactions in order to provide its platform and services.
You can learn more about Shopify’s privacy practices by reviewing Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of the page. Where required by law, we may provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:
VOFiTNY
Email: service@vofitny.com
Website: https://vofitny.com