Shipping policy
VOFiTNY Shipping Policy
Last updated: July 15, 2026
At VOFiTNY, we are committed to providing a transparent and reliable delivery experience. Orders placed on VOFiTNY.com are fulfilled through our U.S.-based fulfillment partners, including Amazon Multi-Channel Fulfillment (Amazon MCF), and shipped from warehouses located within the United States.
1. Shipping Destinations
We currently ship exclusively within the United States.
Contiguous United States
We ship to residential and commercial addresses within the contiguous United States, also known as the Lower 48 states.
Alaska and Hawaii
Because many VOFiTNY inflatable products are oversized or heavy, standard shipping rates and delivery estimates may not apply to Alaska and Hawaii.
Customers in Alaska or Hawaii should contact us at service@vofitny.com before placing an order. We will confirm product availability, available shipping methods, shipping costs, and estimated delivery times.
We currently do not ship internationally through VOFiTNY.com.
2. Available Shipping Methods
The following delivery options are available for eligible orders shipped within the contiguous United States:
Free Standard Shipping
We offer Free Standard Shipping on eligible orders delivered within the contiguous United States.
- Shipping cost: Free
- Order processing time: 1–2 business days
- Transit time after shipment: 3–5 business days
- Estimated total delivery time: 4–7 business days
- Daily order cutoff time: 6:00 PM Eastern Time (ET)
Expedited Shipping
Eligible orders may be upgraded to Expedited Shipping for a flat fee of $29.99 per order.
- Shipping cost: $29.99 per order
- Order processing time: 1–2 business days
- Transit time after shipment: 1–2 business days
- Estimated total delivery time: 2–4 business days
- Daily order cutoff time: 6:00 PM Eastern Time (ET)
The $29.99 Expedited Shipping fee applies to the entire eligible order, not to each individual item or package.
Expedited Shipping shortens the carrier transit time after the order has been processed. It does not eliminate the standard 1–2 business day processing period.
Availability may depend on the product, package size, inventory location, fulfillment center, and delivery address. If Expedited Shipping is available for your order, the $29.99 charge and estimated delivery time will be displayed at checkout before payment.
3. Order Processing Time and Cutoff Time
The daily order cutoff time is 6:00 PM Eastern Time (ET), based on New York local time.
Orders placed before 6:00 PM ET on a business day will begin processing that business day. Orders placed after 6:00 PM ET will begin processing on the following business day.
All in-stock orders, including Free Standard Shipping and Expedited Shipping orders, are normally processed within 1–2 business days.
Business days are Monday through Friday, excluding U.S. public holidays.
The following rules apply:
- Orders placed before 6:00 PM ET from Monday through Friday begin processing that business day.
- Orders placed after 6:00 PM ET begin processing on the following business day.
- Orders placed on Saturdays, Sundays, or U.S. public holidays begin processing on the next business day.
- The 1–2 business day processing time applies to both Free Standard Shipping and Expedited Shipping.
- Processing time is separate from carrier transit time.
For example, an order placed at 7:00 PM ET on Friday will begin processing on the following Monday, provided that Monday is not a U.S. public holiday.
Orders may occasionally require additional processing time due to:
- Incorrect or incomplete delivery information
- Payment verification
- Product availability
- Oversized package requirements
- High order volumes
- Warehouse operating delays
- Severe weather
- Other circumstances outside our reasonable control
If a significant delay affects your order, we will contact you using the email address provided during checkout.
4. Estimated Delivery Times
Estimated total delivery time includes both order processing time and carrier transit time.
Free Standard Shipping
- Processing time: 1–2 business days
- Transit time: 3–5 business days
- Estimated total delivery time: 4–7 business days
Expedited Shipping
- Processing time: 1–2 business days
- Transit time: 1–2 business days
- Estimated total delivery time: 2–4 business days
The estimated delivery period begins according to the 6:00 PM ET cutoff rule described above.
Delivery times are estimates and are not guaranteed. Severe weather, natural disasters, carrier disruptions, peak shopping seasons, holidays, incorrect addresses, and other circumstances outside our reasonable control may cause delays.
Selecting Expedited Shipping does not guarantee delivery on a specific date.
5. Shipping Costs
Free Standard Shipping is available for eligible orders delivered within the contiguous United States.
Eligible orders may be upgraded to Expedited Shipping for a flat fee of $29.99 per order. This fee applies to the entire eligible order, even if the order is shipped in multiple packages.
The selected shipping method, shipping cost, estimated delivery time, applicable sales taxes, and final order total will be clearly displayed at checkout before payment is submitted.
We do not add undisclosed shipping charges after an order has been placed.
6. Fulfillment and Carriers
Orders may be fulfilled through Amazon Multi-Channel Fulfillment or another authorized U.S.-based fulfillment partner.
Depending on the warehouse, package size, product, shipping method, and delivery destination, packages may be delivered by:
- Amazon Logistics
- UPS
- FedEx
- USPS
- Another authorized domestic carrier
The carrier is selected based on package size, inventory location, delivery address, and the shipping method chosen at checkout. We cannot guarantee that a specific carrier will be used.
7. Order Tracking
After your order ships, you will receive a shipping confirmation email containing the available tracking information.
Please allow up to 24–48 hours for the carrier’s tracking system to display updated shipment activity. A tracking number may be created before the package receives its first carrier scan.
If you have not received tracking information after the applicable processing period, please contact us at service@vofitny.com.
8. Multiple Packages
Orders containing multiple products may be divided into separate packages due to product size, warehouse availability, carrier restrictions, or fulfillment requirements.
Separate packages may:
- Ship from different U.S. warehouse locations
- Have different tracking numbers
- Arrive on different dates
- Be delivered by different carriers
Receiving only part of an order does not necessarily mean that an item is missing. Please review all tracking numbers included in your shipping confirmation.
No additional shipping fee will be charged solely because we divide an eligible order into multiple packages.
For Expedited Shipping orders, the flat $29.99 fee applies to the entire eligible order, even if the order is divided into multiple shipments.
9. Customs Duties, Import Fees, and Sales Tax
Because orders are shipped from warehouses within the United States to U.S. delivery addresses, customers will not be charged customs duties, import taxes, or cross-border shipping fees.
Applicable state and local sales taxes may be calculated and displayed at checkout as required by law.
Any applicable shipping charges and sales taxes will be clearly shown before you complete your purchase.
10. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before placing an order, please verify:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
If you notice an address error, contact us at service@vofitny.com as soon as possible. We will make a reasonable effort to assist, but we cannot guarantee that an address can be changed after the order has entered the fulfillment process.
VOFiTNY is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if an order must be shipped again because the original address was incorrect or incomplete.
11. Delayed, Lost, or Damaged Packages
If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.
If your package arrives damaged, appears to be lost, or shows as delivered but cannot be located, please contact us promptly at service@vofitny.com.
Please provide:
- Your order number
- The name used for the order
- The delivery address
- A description of the issue
- Relevant tracking information
- Photographs of the package and product, if damaged
We will review the order and work with the fulfillment provider or carrier to determine an appropriate resolution.
12. Order Changes and Cancellations
Orders are submitted to our fulfillment network shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible. We will make a reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations after fulfillment has begun.
If an order has already shipped, it cannot be canceled and will be handled according to our Return and Refund Policy.
13. Customer Support
If you have questions about shipping, tracking, delivery, or an order placed on VOFiTNY.com, please contact VOFiTNY directly:
Email: service@vofitny.com
Response time: Within 24 hours on business days
Website: https://vofitny.com
Although we may use Amazon MCF and other fulfillment providers for warehousing and delivery, VOFiTNY remains responsible for customer support for orders placed through VOFiTNY.com.